Privacy Policy

1) Overview & Scope

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit forms, contact us, or interact with our digital channels. It also outlines your privacy rights and how to exercise them.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our site.

2) What We Collect

We collect information that you provide directly and data collected automatically:

• Information you provide: name, email, phone number, address, service details, purchase/booking details, and messages you send us.
• Device/usage data: IP address, browser type, device characteristics, pages viewed, time spent, referring URLs, and general diagnostics.
• Cookies & similar tech: see “Cookies & Tracking” below.
• Optional files: photos/videos/error codes you submit to request service or a quote.

3) How We Use Your Information

We use your information to:

• Provide, schedule, and manage services, repairs, and installations.
• Respond to inquiries, provide quotes, and process orders.
• Improve website performance, user experience, and security.
• Send service updates and, with your permission where required, marketing communications.
• Comply with legal obligations and enforce our terms.

4) Legal Basis (if applicable)

If you are in a jurisdiction that requires it (e.g., EU/UK), our legal bases may include consent, performance of a contract, legitimate interests, legal obligations, and protection of vital interests. In the US, we follow applicable state privacy laws.

5) Your Privacy Rights (U.S. State Laws)

Depending on your state (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have rights to:

• Know/Access the categories and specific pieces of personal information we collected about you.
• Delete personal information.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information and/or targeted advertising where applicable.
• Limit use/disclosure of sensitive personal information (where required).

6) Consent & Withdrawals

When you submit forms or request services, you consent to our use of the information to process your request. Where marketing consent is required, we will ask for it separately. You can opt out of marketing at any time via the unsubscribe link or by contacting us.

7) Cookies & Tracking

We use cookies and similar technologies to operate and improve our site. Cookies help remember preferences, analyze traffic, and measure campaigns.

• Managing cookies: You can adjust your browser settings to block or delete cookies. Disabling cookies may affect site functionality.
• Third-party tools: We may use Google Tag Manager, Google Analytics, and Google Ads to help understand site usage and improve performance. These tools may collect usage data such as pages visited and time on site. For more information, see Google’s official pages for Tag Manager, Analytics, and Ads.

8) Analytics, A/B Tests & Conversion Measurement

We may run A/B tests and measure conversions (e.g., quote requests) to improve services, budgets, and pricing. These measurements help us understand which changes users prefer and how visitors interact with our site.

9) Sharing & Disclosure

We do not sell personal information for money. We may share information with:

• Service providers/contractors who help us operate the site, process requests, schedule services, or deliver communications, under contractual confidentiality and data-use restrictions.
• Legal & safety purposes, to comply with laws, lawful requests, or to protect rights, safety, and security.
• Business transfers (e.g., merger, acquisition), subject to continued protection of your data.

10) Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure.

11) Data Retention

We retain personal information only as long as needed to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

12) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

13) International Users

Our site is operated in the United States. If you access it from outside the U.S., you consent to the transfer and processing of your information in the U.S., where privacy laws may differ.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest revision. Significant changes will be posted on this page.